Meshify Defender Water Shutoff
The Meshify Defender Water Shutoff is a non-invasive water shutoff device that easily installs onto an existing ball valve. When a leak is detected, you will receive an alert and can turn off the valve through the Meshify Protect™ app, with the tap of a button.
Watch the video to familiarize yourself with the shutoff device.
Before you start
Important
- If you haven’t done so already, please download Protect App on the App Store or Google Play.
- After setting your password, activate your gateway first. The gateway must be activated prior to installation of the Water Shutoff device.
- Follow installation instructions. Do not plug in shutoff device until instructed
- Adapter kit should be used if the transmission fork does not seat properly (refer to FAQ)
Placement Guide
Should be placed
- Within 10 feet of a 120V electrical outlet that is not controlled by a switch
- On a quarter-turn ball valve located on a domestic water supply line
Should not be placed
On valves located on piping systems used for fire protection or industrial purposes
On valves that cannot open/close smoothly, valves that show signs of corrosion, or valve handles that are damaged or loose
On piping or valves larger than 1 ½ inches (adapter kit required for pipes larger than 1 ¼”)
Upstream of critical processes that may cause damage due to lack of water (e.g. boiler feed pipes)
On PVC or CPVC valves or piping
Mount Device
Step 1
Close valve by turning handle perpendicular to the pipe.
Confirm valve handle nut is securely tightened.
Step 2
Open device clamps and align transmission fork to face in the same direction as the blue knobs.
Step 3
Center transmission fork over the ball valve, so that the handle fits between the prongs of the fork.
Push shutoff firmly onto the valve to seat the device securely around the ball valve and pipe.
The spring-loaded transmission fork will compress. If it does not compress, slightly adjust the transmission fork.
Step 4
Confirm the transmission fork seats properly over the nut securing the valve handle.
While holding down the device, twist the blue knobs to tighten clamps against the pipe.
Step 5
Look for the auxiliary port on the power cord, and remove the black silicone cover.
Firmly plug leak probe into the auxiliary port on the power cord, and confirm there are no gaps between the connection.
Step 6
Place leak probe in location where you want to detect water leaks.
Power on and Calibrate
Step 7
Connect power socket to DC adapter and plug in to the wall power outlet. Device will power up and auto connect to the gateway. Upon power up, device will emit a double beep. LED will blink green once, then blink yellow while it connects to the gateway. Upon successful connection, LED blinks green twice and pulses red.
Step 8
Press LED button once to perform CLOSE calibration.
Device will start emitting beeps while LED alternates between green and red. Device will calibrate by moving the valve handle slightly then return the valve handle to the closed position. Device will emit a double beep upon successful completion and LED will pulse RED.
Step 9
Press LED button again to perform OPEN calibration.
Device will start emitting beeps while LED alternates between green and red. Device will turn the valve handle to open position. Device will emit a double beep upon successful completion and LED will pulse GREEN.
Inspect and confirm tightness of the clamps.
Important: Do not manually turn the water valve handle when the Defender shutoff device is not powered. If you need to manually turn the handle, remove the shutoff device first.
Next Steps
- Finish setup of water shutoff in the Protect app, including confirming device online status, device location, and completion of activation.
Select the shutoff from your list of devices.
Test closing and opening the shutoff by pressing the valve function button in the app.
- If you have Defender Sensors, review the instructions and install them next to protect your location.
FAQ
The number of Water Shutoffs needed will depend on the size of the home/business and/or location of where the user wants to shut off water.
An average-sized single family home or small business will typically just need one Water Shutoff on the main water line.
The Water Shutoff is currently configured to operate the valve only with user input.
Status of the Water Shutoff device is viewable on the Protect App. Launch the Protect app, tap devices or locations look for
the water shutoff device card.
The Water Shutoff does not have battery backup and will not operate without power.
- In the event of power loss to the Water Shutoff device, it may take up to 4 hours before the Protect app alerts assigned contacts on the loss of power to the Water Shutoff device.
- If the entire facility/location loses power (gateway is powered from the same circuit) Protect app will notify the assigned contacts that the gateway has switched to battery power. Assigned contacts will have to discern by inference that the outage impacted the Water Shutoff even though it might appear functional in Protect app.
- Upon power restoration, the Water Shutoff device will take steps to automatically recalibrate to the last known valve position. Should the automatic recalibration fail, assigned contact will receive an alert and device would require visual inspection and manual recalibration.
- If it is necessary to operate the shutoff valve while the Water Shutoff device has no power, then you must remove the device from the valve and close the valve by hand.
The water shutoff is designed to work only with ball valves (which have a handle). Gate valves are not support.
The Meshify Defender Shutoff does NOT support valves/pipes that are larger than 1 ½″. (Pipe sizes greater than 1 ¼” up to 1 ½” in diameter will require an adapter kit)
Prior to installing, check and confirm the clearances around the valve as follows:
½” – 1 ¼” valve – 5.5” x 6” x 3.0” (HxLxW)
1 ¼” – 1 ½” valve – 6.5” x 8” x 3.5” (HxLxW)
The installer may adjust/slide the clamps to suit the piping configuration provided they are properly engaged as shown in the installation instructions.
The adapter kit is used for pipe/valve sizes greater than 1 ¼” up to 1 ½” in diameter. Refer to the installation instructions for proper fitment.
Confirm power at the wall outlet
Check that the power supply cable is properly connected to the power adapter.
Confirm that the wall outlet is not controlled by a wall switch
Check that the leak probe is firmly connected to the auxiliary port.
Check for damage or cuts on the leak probe cable. If the cable is damage or cut, please reach out to Sensor Support (sensorsupport@hsb.com or (844) 468-1866 – Monday to Friday, 8am – 8pm Eastern Time) and request a replacement probe.
Leak probe needs to be completely dry as small amounts of water will continue to trigger the leak alarm.
- Disconnect the leak probe and completely dry out the leak probe
- Reconnect the leak probe to the auxiliary port
Water Shutoff does not have power.
- Check for power at wall outlet
- Check power supply cable is properly connected to the power adapter Please check wall outlet has power and power supply cable is properly connected to the power adapter
The LED light will blink yellow when the Water Shutoff is unable to connect to the gateway. This may be due to gateway losing power or signal connection to the gateway is lost.
- Check gateway power status
- If necessary, move gateway to a location closer to the water shutoff for improved signal connectivity.
(Note: It may take up to 15 minutes for the gateway connection to confirm)
LED button lock is enabled and will not respond to LED button press commands.
Disable the LED button lock by:
- Press and hold the LED button for 3 seconds
- Press the LED button 3 times
Leak probe attached to the Water Shutoff has detected a leak.
Unplug the leak probe, dry out the leak probe before connecting back to the Water Shutoff device
Water Shutoff has encountered an obstruction and could not completely open/close the valve. Water Shutoff requires manual recalibration.
- Press and hold the LED button for 5 beeps, then quickly press the button 5 times in a row
- Allow Water Shutoff to complete the full calibration cycle
Manual recalibration steps are as follows:
- Press and hold the LED button for 5 beeps, then release
- Quickly press the LED button 5 times in a row
- Allow the Water Shutoff to completely open then close the valve
After successful recalibration, open/close to the desired valve position.
The water valve may be defective and require replacement.
- Power off and uninstall the Water Shutoff
- Check/inspect for ball valve failures.
Note: Water Shutoff requires ball valve in good working condition to operate properly. A licensed plumber should be consulted if a repair or replacement is required for the shutoff valve.
On rare occasions, a location may have a shutoff valve that has an ultra low profile, where the valve handle is too low for the spring-loaded fork for proper installation of the water shutoff.
In this situation, please use the white, circular plastic ring (spacer) which is designed to fit between the hex bolt head of the valve and the water shutoff fork. The spacer will create adequate space for the water shutoff fork to properly mount and engage the valve handle.
Check for
- Power and status to the gateway and Water Shutoff device.
- Connection status of Smartphone/mobile device
If all power and connection status is good, exit out and re-login to the Meshify Protect app. Then retry open/close valve from the Protect app.
If status of device is ‘Unknown” or “Error”, please recalibate the device.
This is a safety feature that requires user action. A power outage may have occurred and Water Shutoff cannot properly determine position of the valve handle.
This requires user to manually recalibrate the water shutoff device as follows:
- Go to your Water Shutoff device
- Press and hold the LED button on the Shutoff for 5 beeps, then quickly press the button 5 times in a row
- Allow Water Shutoff to complete the full calibration cycle
This is a safety feature that requires user action. A power outage may have occurred and Water Shutoff cannot properly determine position of the valve handle.
This requires user to manually recalibrate the water shutoff device as follows:
- Go to your Water Shutoff device
- Press and hold the LED button on the Shutoff for 5 beeps, then quickly press the button 5 times in a row
- Allow Water Shutoff to complete the full calibration cycle
If you require further assistance, please contact Sensor Support at (844) 468-1866 or sensorsupport@hsb.com – Monday to Friday, 8am – 8pm Eastern Time