Meshify Defender Slim
Your sensors monitor specific conditions and issue alerts when selected event occurs.
Important Things to Know Before You Start
- Your Defender Slim sensor performs best when it’s within range of an Amazon device (e.g. Echo, Ring, etc.). If you do not own an Amazon device, do not worry! These sensors are able to connect when in range of Amazon devices within your area!
If you are placing multiple sensors, place the first sensor at the highest floor and work your way down to the lowest floor. See Why do I need to start at the highest floor?
Placement Suggestions
Your sensor detects a water leak through contact with the two gold pins found below the water symbol. The closer the pins are to the ground, the sooner a leak will be detected.
Suggested areas for install:
- In bathroom or kitchen
- Under a sink or washing machine
- Near hot water heater or HVAC unit
Note: Once you have determined solution and placement, take the sensor to that location before powering it on.
Placing the Sensor
Let’s place your sensor. Secure device:
- Flat on a horizontal surface, with the Meshify logo facing towards the ceiling. Ensure the gold leak pins are not covered or blocked
- Vertically to a baseboard or cabinet, by utilizing tape strips found on back of sensor. Before securing, ensure gold leak pins are as close to the nearest horizontal surface as possible.
Activation Overview
When instructed:
Identify preferred location for your Defender Slim sensor.
Press and hold firmly on the power button for 5s, then release. Sensor will blink purple to indicate it has started connecting to the network. If your sensor blinks red, please see What do I do if my sensor is blinking red?
Add device location information.
Next steps
Complete setup of all sensors using the activation website, slim.meshify.com. Once all of your devices are turned on, activated, and placed in their desired location, you can expect to receive a message within 24h letting you know the status of your sensors!
FAQ
I didn’t receive a code to my phone or email.
If you believe you should have an account with us, please try the alternate communication method that you provided (e.g. try sending the code to your email if you submitted a phone number). If you are still having trouble, please contact Sensor Support at (844) 4680-1866 or sensorsupport@hsb.com – Monday to Friday, 8am – 8pm Eastern Time.
What are the Device ID and Activation Code?
These are alphanumeric 7-digit codes that are unique to each Defender Slim sensor. This information is found inside the sensor packaging. If you are activating the sensor by scanning a QR code, any QR code on the box or sensor will automatically take you to the activation page and pre-populate your sensor’s details.
What do the colored lights mean on the Defender Slim sensor?
Flashing Purple: your sensor connecting to the network
Flashing Green: your sensor has successfully connected to the network
Flashing Yellow: Your sensor is not connected to the network and is in audible-only mode. See How do I improve connectivity? to learn how you can receive alert messages
What do I do if my sensor is blinking red?
If your sensor is blinking RED, repeat the following steps:
Please press and hold the power button for 5s, then release. Your sensor should begin blinking PURPLE.
Your sensor is now connecting to the network! Please return to the previous screen to continue with activation.
Why do I need to supply location information for the sensor?
Supplying location information for your sensor will help to remind you where you have placed the specific sensor so you can resolve alarms quickly and effectively.
Can I protect against freezing temperatures?
Your Defender Slim sensor is also able to protect your location against freezing temperatures! Secure your sensor on an interior wall utilizing the tape on the back of the sensor to receive alerts when a nearby area is at risk of freezing temperatures! Areas with a high risk of freezing include non-temperature controlled rooms and pipes located along inside-outside walls.
Note: This device is not designed to be installed outdoors.
How are Meshify Defender sensors powered?
Your Meshify Defender Slim sensor is powered using a UL certified lithium ion battery.
Why is my sensor beeping?
The sensor will beep under 2 conditions. These include:- You may hear the sensor beep when you are holding down the power button, between 3-5s. This is expected and a sign that the sensor is ready to start connecting to the network. If it does not beep and the sensor begins blinking purple, your sensor is connecting to the network!
- You will hear the sensor beep when a water leak is detected! The device will beep continuously until the sensor is removed from water.
How does my sensor react when it’s turned on or off?
When a sensor is ON
- If a leak is detected, your sensor will begin audibly beeping.
- If your sensor is connected to the network, you will receive a message that your sensor has detected a leak.
- If it is not connected, it will continue to beep while trying to connect to the network. As soon as it connects, you will receive a message that your sensor has detected a leak. To stop the beeping, remove the sensor from the water. Within 60s the sensor will automatically stop beeping.
- If the button is pressed and released within 1s, a “Status Check” will be initiated. The device will verify connectivity by blinking green or yellow within 2 minutes of pressing the button.
- If GREEN, connection has been confirmed.
- If YELLOW, the sensor could not confirm network connection and will continue trying to connect. See How do I improve connectivity?
- If the power button is pressed and held for 5s then released, the sensor will begin blinking red for up to 5s. This means your sensor is turning OFF.
- If you are installing your sensor and see the color RED, make sure to repeat the process of holding the power button and releasing after 5s. You should see a purple light, indicating your device is ON and connecting to the network.
When sensor is OFF
- If a leak is detected, sensor will begin blinking PURPLE and audibly beeping while trying to connect to the network. Once connected, your sensor will notify you via message that it has detected a leak. To stop the beeping, Remove the sensor from the water. Within 60s the sensor will automatically stop beeping.
- If the power button is pressed and held for 5s then released, the sensor will begin blinking purple for up to 2 minutes.
- If the sensor joins the network within the 2 minutes, it will blink green and beep.
- If it did not connect within the 2 minutes, the sensor will stop blinking purple and will continue to try to connect. You will receive a message within 24h to let you know the status of your sensors.
How do I improve connectivity?
Your Defender Slim device connects to the internet using a nearby Amazon device, such as an Echo or Ring. You do not need to own these devices for your Defender Slim to connect to the internet. It also helps to avoid any obstructions, such as concrete walls, between your sensor and the internet connected device. To do this, we suggest placing your devices from the highest point in the location (e.g. top floor of a home) to the lowest point in the location (e.g. the basement of a home). If you continue to have connectivity issues, your Defender Slim sensor will still continue to protect your home via an audible buzzer that will ring when it detects a leak event.
Why do I need to start at the highest floor?
Your Defender Slim sensor needs to establish connection with the network in order to provide optimal protection for your location. Higher floors tend to have greater likelihood of connectivity. Once one device has successfully connected to the network, other sensors having difficulty accessing the network can report their status through connected sensors using Meshify Relay™ technology.
What if I have other questions or require additional support?
If you require further assistance, please contact Sensor Support at (844) 4680-1866 or sensorsupport@hsb.com – Monday to Friday, 8am – 8pm Eastern Time.