Thank you for purchasing a Meshify Product!
Our goal is to provide you with quality products that satisfy your connectivity needs. If you aren’t satisfied with your Meshify Product and would like to return it, please review the information below and contact us if you have any questions.
Meshify accepts the return of Meshify Products if they fall within one of the categories below:
- The Meshify Product is undamaged and was purchased directly from Meshify or from an authorized distributor within 90 days of the return and is in its original packaging (whether opened or unopened). If you are seeking to return the Meshify Product, and you purchased it from an authorized distributor, please contact your authorized distributor to process the return.
- The Meshify Product was purchased directly from Meshify or from an authorized distributor within 90 days of the return and it does not work (generally referred to as “Dead on Arrival” or “DOA”). Meshify will provide you with a replacement product (same or equivalent) upon receipt of written proof of shipment of the DOA Meshify Product. If you are having problems with your Meshify Product and need technical support, please contact our support team.
- The Meshify Product is within its warranty period and is defective (within the meaning of the Meshify’s Standard Warranty). Meshify will repair the defective Meshify Product at Meshify’s facility. If you are having problems with your Meshify Product and need technical support, please contact our support team
We will attempt to accept your return but there are a few reasons that may cause us to deny your return of Meshify Product, including: the Meshify Product being returned is a partial quantity of a multiple pack, the Meshify Product was customized, designated as NCNR (non-cancelable/non-returnable) or sold as refurbished product, the Meshify Product is outside the warranty period, the Meshify Product has already been provisioned or activated, the requested return is not a Meshify Product, or Meshify believes you are abusing our Returns Policy.
To return a Meshify Product to Meshify, please contact Meshify’s customer service department and provide the following information:
- Customer Name
- Invoice Number
- Item Model Number
- Serial Number
- Reason for the Return
- Contact Information
Upon receipt of your information, a Meshify customer service representative will confirm that your Meshify Product is eligible for return. If your Meshify Product is eligible for return, you will be issued a Meshify Return Merchandise Authorization (“RMA”), which includes the return address, Meshify tracking number, and any additional directives from Meshify. The RMA will expire sixty (60) days after it is issued. No returns of any type will be accepted without an RMA.
All costs for returning your Meshify Product to Meshify are your sole responsibility, including shipping with tracking methodology, taxes, duties and any additional costs. The Meshify Product must be returned in its original packaging, in new or as-new condition (depending on the reason for return), with all warranty cards, manuals, accessories and packing that originally accompanied the Meshify Product.
Any replacement product will be the same model or equivalent as the returned Meshify Product. Meshify will pay only the shipping charges on the replacement product, with title and risk of the product passing to you once Meshify makes the replacement product available for shipment. In the event that Meshify repairs or replaces a DOA or defective Meshify Product under warranty, the repaired or replaced product will be covered through the end of the original warranty period, but no repair or replacement will extend the warranty term past the two (2) year anniversary of the delivery date of the original Meshify Product.
Outside of Warranty Repairs
Meshify does not offer on-site service to repair Meshify Products or to resolve problems relating to the installation or troubleshooting of Meshify Products. If your Meshify Product requires repair that is outside of the warranty, please contact Meshify’s repair department, and we will assist you in determining whether your Meshify Product is eligible for repair, advise you of the costs associated of the repair, and can provide an RMA. Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse or user-caused damages are billed on a time-plus-materials basis. Payment in advance is required for all repairs outside of warranty. Outside of warranty repairs are subject to a ninety (90) day warranty that such repairs will be free from defects in materials or workmanship.
We look forward to assisting you with your Meshify product. Please contact Meshify’s customer service if you have any questions. Thank you!